Sales & Support Courses

Effective training and personal development programmes are an important element in the ongoing challenge to attract and retain the best staff in order to help your organisation grow.

Our structured courses are run in-company and are oriented towards limited student numbers and extensive role-plays.

Every course has a degree of flexibility regarding duration and content and can be tailored to meet the needs of your students and your organisation.

Confident and Effective Telephone Sales

This telesales course is designed for professional services sales which takes delegates through a highly effective consultative sales structure which they can use throughout the sales process. It covers key areas from overcoming blocks to cold calling to how to open a canvass call, how to get through to decision makers and how to handle common client objections.

This course helps individuals to interview in a structured, objective way using a highly effective questioning technique. It also covers the importance of non verbal communication in effective interviewing and includes videoed interview practice.

This course helps delegates to establish and maintain greater control over the sales process and therefore achieve more positive results. It helps to develop assertive behaviour in dealing with difficult client situations.

Aimed at professional services salespeople who are just starting to go out to see clients. This course begins by looking at the importance of qualifying meetings, provides a meeting structure, looks at the impact of non verbal communication in meetings, the use of visual aids and how to follow up a meeting effectively. It includes videoed meetings practice.

This course is for those who want to improve their confidence and techniques in negotiating with clients. It looks at the difference between negotiation and objection handling and provides a framework for achieving a win-win outcome.

This is an active workshop aimed at providing the confidence to over come objections and gain commitment. Delegates will have the opportunity to work through 'real life' objections by brainstorming and role-plays.

This is an active workshop aimed at providing the confidence to over come objections and gain commitment. Delegates will have the opportunity to work through 'real life' objections by brainstorming and role-plays.

This seminar focuses attention on the different kinds of customer, really meeting customer needs, and overcoming obstacles to achieve excellence as well as exploring the relationship between customer care and marketing.

Aimed at improving service delivery for staff in a support role through developing communication and assertiveness skills.

This course is for anyone who is involved in deciding where to exhibit, planning for an exhibition or in manning a stand at an exhibition, in order to ensure the company gains maximum benefit.