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Case
Study 1 - The Recruitment Company
Organisation
Specialist recruitment company
with several branch offices.
Problems
- High staff turnover.
- Disappointing results from new
staff.
- Very tough market
conditions.
- One branch office run by an
experienced recruiter who had previously been successful but was
now under-performing both as a manager and a recruiter.
- New branch established and run
by competent manager but not performing to
expectations.
- Low morale.
LCT
Actions
- Analysed recruitment and
training procedures to establish cause of high staff turnover and
disappointing performance.
- Introduced clear job and people
specifications and recruitment guidelines to ensure consistency in
recruitment.
- Devised and implemented a
comprehensive induction programme to bring all new staff to a
common level of competency.
- Devised and implemented an
on-going programme of training and development for all
staff.
- Ran a series of workshops
designed to re-motivate and refresh the skills of experienced
staff.
- One-to-one coaching of branch
managers to develop management and people skills.
- Brainstorming sessions to
develop clear goals and targets for new office.
Results
- Latest group of recruits have
settled in well and passed their probation period successfully.
They are now starting to perform consistently.
- More experienced staff starting
to produce better results and working in a more focused way. Office
atmosphere more 'buzzy' and energetic.
- Improved performance of branch
managers and their staff.
- New branch now working to clear
objectives in a structure fashion that is beginning to show
results.
- Improved communication and
co-operation across the company.
Case
Study 2 - The Individual
This individual was feeling
dissatisfied with their career but had no clear idea of what they
wanted to do or how to go about improving their level of
satisfaction and achievement. Over a One-to-One Coaching period of
several months, we worked together to define clear goals and set a
plan in action to achieve those goals.
Results
This person now:
- Is more motivated, enthusiastic
and energetic.
- Has a clear view of what
motivates and stimulates them.
- Has used that new clarity to
define what options are available and which to pursue.
- Has established a small business
and is building a loyal client base.
- Is doing enjoyable and
satisfying work that stretches and develops their
skills.
- Has re-organised various aspects
of their life that were causing concern and
frustration.
- Has increased confidence
significantly.
Case
Study 3 - The Family Business
Organisation
Growing, medium-sized, family
business. Recently invested in larger premises in order to increase
opportunities for higher levels of sales revenue and
profitability.
Problems
- Increased overheads creating
greater pressure.
- Owners working too closely in
the business.
- Inexperienced sales
staff.
- Inexperienced
managers.
- Effort and energy
unfocussed.
- Low morale.
- No documented HR systems and
procedures.
LCT
Actions
- Devised a clear recruitment plan
and schedule to attract and recruit additional experienced staff to
the sales team.
- Developed job and person
specifications.
- Wrote advertisements and ran the
recruitment campaign.
- Trained the relevant mangers in
interviewing techniques.
- Designed and delivered a series
of workshops to develop a team spirit and improve communication
throughout the company.
- One-to-One and Group Coaching of
managers to develop management and people skills.
Results
- Sales team strengthened by the
addition of experienced staff and relevant training.
- Management team more aware of
their responsibilities to staff and the impact their behaviour has
on morale.
- Clear procedures and processes
in place for future recruitment.
- Improved communication and
co-operation across the company.
- Company achieved and exceeded
it’s annual target.
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